Privacy Policy

Last updated: January 2024

Introduction

Fable-branch ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fable-branch.com and use our consultation services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Complete consultation booking forms
• Contact us via email
• Participate in consultation sessions
• Subscribe to our communications

This information may include:

• Name and contact details (email address)
• Information about your current vehicle
• Driving habits and vehicle usage patterns
• Home charging feasibility information
• Budget and financing preferences

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage, including:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses
• IP address (anonymised)

How We Use Your Information

We use the information we collect to:

• Provide and deliver our consultation services
• Process your booking requests
• Prepare personalised vehicle recommendations
• Communicate with you about appointments and services
• Improve our website and service offerings
• Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contractual necessity: To deliver the consultation services you request
• Legitimate interests: To improve our services and communicate relevant information
• Consent: Where you have explicitly agreed to specific processing activities
• Legal obligation: Where required by applicable law

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

• Service providers who assist in our operations (subject to confidentiality agreements)
• When required by law or to protect our rights
• With your explicit consent

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Active consultation records: Duration of service relationship plus 3 years
• Enquiry correspondence: 2 years from last contact
• Financial records: As required by UK law (typically 6 years)

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

International Transfers

Your information is processed and stored within the United Kingdom. If any transfer outside the UK becomes necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Fable-branch
47 Westfield Business Park
Thornbury Road
Bristol BS35 2YQ
United Kingdom

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.